Privacy Policy - Commissions

Overview

This website is operated by pokesido. Throughout the site, the terms “we”, “us” and “our” refer to pokesido. This Privacy Policy describes how and when we collect, use, and share information when you purchase an item, contact, or otherwise use our services through our site, Stripe.com, or Shopify.com, or Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Stripe, Etsy, Shopify, or any third party services you access. You can reference the Stripe Privacy Policy, Etsy Privacy Policy, or Shopify Privacy Policy to learn more about its privacy practices.

This Privacy Policy is in regard to art commissions and purchases made on this site using Stripe, on Etsy, or on Shopify. Tattoo service related Terms and Conditions is found at venue.ink/@pokesido/page/terms-and-conditions.

Information We Collect

To fulfil your order, you must provide us with certain information, which you authorized Stripe, or Etsy, or Shopify, to provide to us, such as your name, email address, billing address, shipping address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a commission.

How We Use Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with Stripe Privacy Policy, the Etsy Seller Policy and Terms of Use, and Shopify Privacy Policy. We use your information as necessary to comply with our obligations under the Stripe Privacy Policy, Shopify Privacy Policy, and Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
  • Shopify. We share information with Shopify as necessary to provide you our products and services and comply with our obligations under the Shopify Terms of Service.
  • Stripe. We share information with Stripe as necessary to collect personal information and accept payment.
  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through Stripe, Shopify, and Etsy in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact

For purposes of EU data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact us hi@pokesido.com.